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FAQ's

How soon are orders shipped?faq.png

All items are shipped within 1-2 business days of the order date.

What are your shipping options?

  • USPS Media Rate: est. 7-14 business days
  • USPS Priority Rate: est. 3-5 business days
  • UPS Ground Rate: est. 3-5 business days
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS International: Delivery Times Vary
  • USPS International: Delivery Times Vary

All Domestic (US) Box orders (20 books) are shipped using UPS.

Who can I contact for questions?

For questions with your orders, send emails here or call 1-253-222-8493

Do you have bulk pricing?

Yes, we offer additional bulk discounts that are automatically applied during checkout.

If you are looking to purchase more than 5 cases of an item (Qty. 100 or more) contact us to see if an additional discount can be arranged.

  • Please contact us on orders of 5 or more Boxes to arrange shipping, we may be able to save you some money there too.
  • There are 20 books per box. 

What is your Return/Refund Policy

Returns and refunds can be made within 30 days of purchase. Customer must email and request a return authorization prior to returning the products. Items must be returned in the same quantities they were ordered in (ie:if ordered as a box of 20, only full boxes will be eligible for return). A 10% restocking fee will be assessed for all returns. All items must be in new condition - unused and undamaged for a full refund. Customers assume responsibility for shipping costs to ship returned books to Missio Publishing. Please use UPS or FedEx on all box returns. (Missio is not responsible for damages incurred during return shipping). We will assume responsibility for the return, including shipping costs and restocking fees if the return is a result of our error.

Do you ship products internationally?

        We now have two European sites and distribution options.

        For orders in the UK, please use www.missiopublishing.co.uk.

        For European orders, please use www.missiopublishing.eu

For all other countries, we ship using USPS and UPS, but due to the high cost of shipping internationally and the additional charges of customs and duty applied to the customer at delivery, we are always looking for Book Distributors outside of the US. Missio Publishing is not responsible for duties and taxes on international shipping, and these fees are NOT typically applied during checkout. Please contact us if you are interested in becoming an international distributor.  

Are the Primers available in digital formats?

We are currently researching options for digital versions of the Primers that will be priced similarly to the print versions. Due to copyright and reproduction issues, the Primers are not  available via PDF.   

Can you buy Missio Publishing resources on Amazon.com?

Yes, we have our resources for sale through Amazon under the Missio Publishing Seller. Due to Amazon fee structures, no Super Saver or Free shipping options are available at this time through Amazon.